Tenant Resources

A one-stop spot for our tenants to update their tenancy information, submit a maintenance request, access general unit care instructions, and contact local resources.

Tenant Portal

We use Appfolio’s portal services to make the process of paying rent and requesting maintenance easily accessible to our tenants. Make sure to sign up if you haven’t already!

The tenant portal is also available directly from your smartphone by downloading “Online Portal by Appfolio” from the app store!

After-Hour Emergencies

Our emergency number is available 24/7 to assist you with your needs. Please contact 503-717-3377. If there is no answer, leave a detailed message of the emergency, your phone number, and your unit address. Someone will return your call promptly.

Do NOT under any circumstances call an outside vendor without our approval unless you are prepared to pay the invoice. We cannot authorize work done by outside vendors without owner permission even in a state of emergency.

If you are experiencing an emergency involving water, make sure to check if there is an accessible shutoff valve for the fixture and turn it off accordingly.

Repair Requests

Have a repair request? Our maintenance team and local contractors are here to assist! If you have any repairs that are needed in your apartment, please do not hesitate to submit a maintenance request through your tenant portal, by calling or emailing our office, or dropping off a printed Maintenance Request Form (available under the Forms section).

Schedule Your Move

Pursuant to Oregon Rental Law, tenants are required to submit a written thirty-day notice. You may submit your written notice via written letter, email, or text message to our company.

Your rent will be prorated from the day you give notice through an entire thirty-day period. Rent is prorated using a banker’s month. We have a thirty-one-day period to process your final accounting and return your security deposit to you. Please make sure to give us a forwarding address prior to the end of this period to ensure a swift return of your security deposit.

Please see the “Move Out Protocol” form for a complete checklist under the Forms section for more information.  

Inspections

All units are subject to inspections pursuant to our contracts with property owners. Inspection frequency is determined by each individual owner. Inspection appointments are thirty minutes in duration and are mandatory for maintenance and upkeep of the property. Inspection notices are mailed by first class mail by approximately the twenty-first of the month. Reminder texts are sent out on Mondays and Fridays, depending on the date of your appointment.

If you are not home at the time of the inspection and have not otherwise stated that you do not wish for our staff to enter, our inspector will enter the unit when you are not home during the designated date and time on your inspection notice. You can reschedule your inspection up to 24 hours before the appointment window.